【接客研修】プロが教える！スマートな立ち振る舞いの極意

This session, aimed at part-time and new staff members in the restaurant industry, explains the fundamentals of front-of-house service, guided by service consultant Shogo Izaki. For new part-time and new staff members just starting out in restaurants, this session clearly introduces "smart service movements" in the dining area. Common mistakes and correct practices, such as "how to serve water," "how to hold glasses," "how to use trays," and "how to stand," will be demonstrated. The instructor, service consultant Shogo Izaki, was involved in service as a founding member of the Park Hyatt Tokyo's "New York Grill & Bar" and has conducted service education and staff training at over 200 restaurants in 60 different business types, both domestically and internationally. Service is not just a task; it's a crucial job that delivers a sense of security and comfort to customers. Even small changes in how you hold things or move can significantly alter the impression you give as a front-of-house staff member. New staff members who "lack confidence in service" or "want to learn the correct methods" should definitely refer to this session. This service training will change your front-of-house movements starting today. ■Chapter 0:00 Feel confident even on your first day of work! Basics of Customer Service That Make You Look Like a "Skilled Waiter" 1:03 Clearing the First Hurdle! Smart Ways to Serve Water and Hold Glasses 2:47 Fingerprints are Absolutely Forbidden! How to Hold Plates - Surprisingly Noticed by Customers 3:35 No More Spills and Panic! Stable Ways to Hold Trays and Place Food 5:13 A Cause of Complaints!? 4 Absolutely Forbidden Actions You Might Do Unconsciously 6:36 No Need to Rush! Gradually Develop Your Own Style (Next Episode Preview) ■Click Here for Part 2    • 接客で差がつく「ワインの注ぎ方」と中間サービスの基本   ■Filming Cooperation Tokyo Yamanote Culinary School https://yamanote.ac.jp/tokyo/ ■Customer Service Consultant: Shogo Izaki In 1994, he worked in service as a founding member of "New York Grill & Bar" at Park Hyatt Tokyo. Subsequently, he was involved in the launch of food and beverage companies, and served as General Manager of Sales and Representative Director. In 2008, he established "Solid Foundation Japan". Certified "Hospitality Coordinator" by the Japan Hospitality Promotion Association Education Organization. Has worked with 200 restaurants and food establishments across various industries and business types, both domestically and internationally. ■Blogger summarizing the video content: https://tabelogchannel.blogspot.com/2... ■Past appearances by Ms. Izaki:    • 【お客様満足度UP】お声がけするタイミングはここ！      • 【最高の接客】店の第一印象が決まる挨拶術【今すぐ実践！接客術①】      • 【高級感を出す接客術】「酒場つむぎ堂」新店オープンで接客のプロを質問攻め      • 中学生レベルの英単語で十分！インバウンド客には積極的に声がけせよ。      • 【白熱対談】接客のプロ2人の「この店いい店？ダメな店？」辞めない教育はコレだ！   #Tabelog #RestaurantManagement #CustomerService #NewEmployeeTraining