【あなたの接客は間違いだらけ？】料理はオススメしてはいけない！【接客の悩み②】

■Summary Maybe your customer service is wrong? Professionals solve the customer service problems restaurants face every day! Learn how to encourage customers who linger past closing time to leave without feeling uncomfortable. Learn how to bashing customers in a way that makes them feel comfortable. Plus, we'll show you how to recommend dishes without being pushy. This is a series of customer service tips you can put into practice today! Click here for the first half:    • 【接客の悩みを解決①】接客とモバイルオーダーどう組み合わせる？   ■Chapters 00:00 Practice it now! We'll solve your customer service problems. 00:46 The recommended non-pushy method is "don't recommend." What does that mean? 02:57 Even first-year staff members can improve immediately! Learn how to bashing politely. 05:30 Silence is okay when bashing, as long as you smile! Reconsider what "should" be. 06:26 Method 1 to Encourage Customers to Leave: Appeal to the Visual and Auditory Stimuli 08:30 Method 2 to Encourage Customers to Leave: End with XX. So, what's that? 09:51 To improve customer service throughout the restaurant, all staff members should confirm shared information for each XX. ■Customer Service Consultant Shogo Izaki In 1994, he joined the founding team of Park Hyatt Tokyo's New York Grill & Bar, working in the service industry. He later launched a food and beverage company, serving as sales director and representative director. In 2008, he founded Solid Foundation Japan. Certified as a "Hospitality Coordinator" by the Japan Hospitality Promotion Association Educational Organization. He has worked with 200 restaurants and bars across various industries and formats, both in Japan and overseas. ■ Featured Store Shibaran Toyosu Branch https://tabelog.com/tokyo/A1313/A1313... #Problems #CustomerService #Consideration #Efficiency #Customers #RestaurantManagement #TabelogChannel #Chinese #Toyosu #ParkHyatt #ShogoIzaki