Ops [Unboxed] | Microsoft Powered AI x Future of Recruitment CRM with Kevin Flower

What can modern recruitment CRM technology really do? In this episode of Ops [Unboxed], Kevin Flower gives us a sneak peek inside Mercury and showcases some of the platform's latest capabilities. This isn't a full product demo. Instead, it's a practical look at a handful of features that demonstrate the power of the Mercury platform and the significant UI and user experience improvements the team has been making. Two highlights stood out immediately: 🚀 Activity AI – a genuinely impressive tool with the potential to eliminate huge amounts of recruiter admin. 🏢 Org Charts & Visual Hierarchies – a feature that Executive Search firms, in particular, will want to pay close attention to. Throughout the conversation, Kevin also shares insights into how Mercury is leveraging the Microsoft ecosystem to unlock new possibilities for recruitment businesses and create more connected, intelligent workflows. If you're evaluating CRM platforms, interested in AI's role in recruitment, or simply want to see what's possible with modern recruitment technology, this episode is well worth a watch. In this episode: ✅ Activity AI and reducing recruiter administration ✅ Mercury's latest UI enhancements ✅ Org charts and visual hierarchy mapping ✅ Executive Search use cases ✅ Leveraging the Microsoft platform ✅ The future of recruitment CRM innovation Connect with Kevin here:   / kevinflower   If you enjoy the episode, don't forget to like, subscribe and follow RecruitmentOps — the only dedicated content channel for professionals focused on recruitment operations and RecTech. 🟣 Proudly powered by Devyce Devyce is a mobile-first, AI-powered communications platform built for recruitment agencies: combining calling, SMS and conversational memory data into an integrated workflow layer that sits at the heart of the agency tech stack. More info at https://devyce.com #RecruitmentOps #OpsUnboxed #KevinFlower #Mercury #RecTech #RecruitmentTechnology #RecruitmentCRM #ExecutiveSearch #AIInRecruitment #Microsoft #RecruitmentOperations #StaffingTech #CRM #Automation #ActivityAI