In the Ops Seat | Steve Barnhurst from Mercury on the power of Microsoft and RecTech innovation

What does it take to build one of recruitment's most established CRM platforms? In this episode of RecruitmentOps: In The Ops Seat, I'm joined by Steve Barnhurst from Mercury to discuss his journey through the RecTech industry, the evolution of Mercury, and the role technology partners play in helping recruitment businesses scale. Steve shares insights into what it's like working both for a RecTech provider and with recruitment agencies, giving a unique perspective on customer success, product development and long-term technology strategy. We also dive into one of the recurring themes throughout the conversation: the power of the Microsoft ecosystem and the opportunities available to recruitment businesses willing to fully leverage the platform. Whether you're reviewing your CRM, exploring the recruitment technology market, or simply interested in how leading RecTech businesses operate, this episode offers plenty of valuable insights. In this episode: ✅ Steve's RecTech journey ✅ The story behind Mercury ✅ Working with recruitment agencies as a technology partner ✅ Building products around customer needs ✅ Microsoft, automation and the art of the possible ✅ The future of recruitment CRM and agency technology If you enjoy the conversation, don't forget to like, subscribe and follow RecruitmentOps — the only dedicated content channel for professionals focused on recruitment operations and RecTech. 🟣 Proudly powered by Devyce Devyce is a mobile-first, AI-powered communications platform built for recruitment agencies: combining calling, SMS and conversational memory data into an integrated workflow layer that sits at the heart of the agency tech stack. More info at https://devyce.com #RecruitmentOps #Mercury #SteveBarnhurst #RecTech #RecruitmentTechnology #RecruitmentCRM #Microsoft #RecruitmentOperations #StaffingTech #CRM #RecruitmentLeaders #DigitalTransformation #RecruitmentIndustry #InTheOpsSeat