In the Ops Seat | Alex Roberts | Bullhorn Insights for Recruitment Agencies

In this episode of RecruitmentOps – In the Ops Seat, we’re joined by Alex Roberts from Kyloe Partners for a seriously insightful deep dive into Bullhorn, systems, and what great Ops thinking really looks like in practice. Going into this one, I’ll be honest - I didn’t fully realise the breadth of what Kyloe actually do, especially when it comes to their product offering. This conversation definitely opened my eyes. Alex might come across as “just” a sales guy at first glance (he does lean into the #RecBro look), but his background tells a very different story. Starting out as a systems trainer, he went on to be part of one of the largest and most complex global Bullhorn implementations - experience that’s still hard to match. What makes Alex stand out is the depth and balance of his perspective. He’s worked inside agencies, delivered implementations from both sides, and in the last year alone has worked with 85 recruitment businesses. That level of exposure gives him a uniquely rounded view of what works — and what doesn’t. We cover: • The reality of large-scale Bullhorn implementations • Common mistakes agencies make with their CRM • What “good” really looks like when it comes to system design • Lessons from working across 80+ agencies in a year • How to think more strategically about your tech stack If you’re working with Bullhorn — or any CRM — this one’s packed with practical insight from someone who’s seen it all. ------------------------------------------------------ 🟣Proudly powered by Devyce Devyce is a mobile-first, AI-powered communications platform built for recruitment agencies: combining calling, SMS and conversational memory data into an integrated workflow layer that sits at the heart of the agency tech stack More info at https://devyce.com