「客単価アップは弟の接客のおかげ」その接客術は…？

There's a system and philosophy behind customer service that makes customers want to come back! Osteria Tre Pazzi is an Italian restaurant with a constant stream of repeat customers. The chef's older brother talks about his younger brother's customer service skills and how they manage reservations to maintain a high-quality dining experience. How do they alleviate new customers' anxieties and turn them into regulars? We explore hospitality as a strategy that goes beyond simply "good customer service." Chapters 00:00 What's the secret behind "amazing repeat customers"? 01:01 Instantly capture the hearts of new customers! Customer Service Innovations 03:13 Increase Customer Spend with Order Control 04:10 Reservation System Maximizes Satisfaction 08:50 The next restaurant we're interested in is "A Restaurant That Serves a French Course on a Single Plate" ■Part 1 is here    • 少人数営業で満足度と売上げを最大化！“やらない”という選択の成功例   ■Interview Cooperation Brother: Tatsushi Matsubara, Younger Brother: Kensaku Matsubara ■Osteria Trepazzi https://tabelog.com/tokyo/A1319/A1319... Also available on Blogger: ↓ https://tabelogchannel.blogspot.com/2... #CustomerService #Nishiogikubo #OsteriaTrepazzi #Italian #RestaurantManagement