Ep 8 | From Spiky Bookings to Steady Growth

In this episode, Carl shares a practical marketing tip on turning past guests into your next booking engine—one of the fastest, most cost-effective ways to increase occupancy without chasing entirely new leads. By segmenting your audience and sending timely, relevant follow-up emails, camps can unlock a major source of repeat business that often goes underused. Then Mark interviews Bob Briscoe, Executive Director of Williamsburg Christian Retreat Center, brings a long-term perspective shaped by decades in camping—from his early experiences as a camper and trail guide to leading the organization through seasons of change. That background informs how he approaches leadership, balancing mission, relationships, and financial sustainability. The conversation walks through how the camp moved from inconsistent, “spiky” bookings to steady growth. Faced with unpredictable revenue and underperforming programs, Bob and his team made key decisions to simplify their offerings, focus on profitable guest groups, and invest in improving their marketing visibility. The result was fewer gaps, stronger midweek bookings, and significant growth in room nights—including doubling occupancy in one of their primary lodging facilities. This episode highlights what actually drives sustainable growth: clear decisions about what to stop doing, systems that support consistent marketing, and the willingness to seek outside help when internal capacity runs thin. Keywords camp growth, retreat center marketing, camp occupancy, guest group strategy, camp revenue growth, digital marketing for camps, camp leadership, camp operations, retreat booking consistency Sound Bites “Our bookings were spiky… full weekends and then crickets.” “The big change was answering the phone because it was ringing.” “You can’t afford the person you need—so get the right help another way.” “Be open to asking for help and being teachable.” Hosts Mark P. Fisher,https://go.inspiringgrowth.biz/Carl Lefever,https://improveandgrow.com/industries... Guest Bob Briscoe, Williamsburg Christian Retreat Center Chapters 00:00 Introduction and Podcast Format 00:05 Marketing Strategies for Camps 03:00 Bob Briscoe's Journey in Camp Leadership 06:05 Understanding Williamsburg Christian Retreat Center 09:12 Challenges and Changes in Camp Operations 12:14 Navigating Program Adjustments and Guest Groups 16:51 Innovative Retreat Solutions 17:58 Recognizing the Need for External Help 19:23 Evaluating Marketing Partnerships 22:15 Navigating Budget Approvals 24:20 Implementing Changes Post-COVID 26:37 Tracking Revenue Growth 28:24 Creative Strategies During Challenges 29:24 Future Growth Focus 31:07 Encouragement for Stuck Camp Directors 35:33 Personal Insights on Marriage Growth Have a question you'd like us to cover? https://growyourcamppodcast.com/feedb... Want Help Growing Your Camp? https://growyourcamppodcast.com/disco... If you’re enjoying the podcast, be sure to follow or subscribe so you don’t miss future episodes.