Making the Invisible Work of Documentation Visible

Brandi Hopkins is a Senior Technical Writer at Seeker Technologies, where she owns documentation from end to end for an explainable AI platform serving enterprise and government customers. After working on the AWS Marketplace team and building a career from an English literature background, she now works at the intersection of documentation and AI. In this conversation, Brandi explains how technical writers can evaluate inherited documentation, build systems behind the content, make invisible work visible to leadership, and create information architectures that serve both human readers and AI consumers.