The Gamesmen Warehouse Walk | How They Pick, Pack & Ship Orders

Go behind the scenes of one of Australia's most iconic independent retailers. In Part 2 of my visit to The Gamesmen, Chris takes us through the warehouse and fulfilment operation that powers their ecommerce business. From receiving stock and managing over 80 suppliers, to custom warehouse software, pick paths and quality control, this is a fascinating look at how a modern retailer combines technology, process and customer obsession to deliver thousands of products efficiently. Whether you're in retail, ecommerce, operations or supply chain, there are plenty of ideas you can take back to your own business. ⏱ Chapters 00:00 Introduction 00:13 Receiving dock & inbound operations 01:43 Digital receiving & purchase order matching 03:02 Managing assortments & individual SKUs 06:51 Receiving workflow demonstration 07:38 Customising Retail Express into a WMS 09:04 Building in-house pick & pack software 10:33 Allocating stock between warehouse & store 12:40 Warehouse layout & storage strategy 15:16 Bin locations & warehouse navigation 16:52 Inside the pick & pack operation 19:28 Building a customer-first warehouse culture 20:20 Custom pick & pack software walkthrough 21:49 Why they use 27 different box sizes 23:46 Packing, quality control & dispatch 25:46 Using CCTV for training & customer service 26:45 Turning every parcel into a marketing opportunity 28:45 Warehouse KPIs & measuring performance 30:20 Using AI to improve warehouse operations 33:15 Automation, robotics & the future 35:00 Hiring, training & warehouse culture 37:45 Lessons from more than 40 years in retail 39:20 Celebrating The Gamesmen's history 🛍️ Watch Part 1: Store Walk ➡️ Watch here:    • The Gamesmen Store Walk | Family-Owned Sin...