#10 Empathize - Workshop 01 | Design Thinking - A Primer

Welcome to 'Design Thinking: A primer' course ! This workshop session provides a practical demonstration of customer journey mapping applied to the note-taking challenge. The session emphasizes the iterative nature of customer journey mapping, encouraging participants to refine and adjust their maps as they gather more insights. NPTEL Courses permit certifications that can be used for Course Credits in Indian Universities as per the UGC and AICTE notifications. To understand various certification options for this course, please visit https://nptel.ac.in/courses/110106124 #Customerjourneymapping #notetaking #learningactivity #persona