#9 Empathize - Lecture 01 | Design Thinking - A Primer

Welcome to 'Design Thinking: A primer' course ! This lecture shifts the focus to the practical application of design thinking, specifically the "Empathize" stage. It introduces tools like customer journey mapping and emotional mapping to gain a deeper understanding of the user's experience. The lecture emphasizes the importance of understanding not only the steps a customer takes but also their emotional responses throughout their journey. NPTEL Courses permit certifications that can be used for Course Credits in Indian Universities as per the UGC and AICTE notifications. To understand various certification options for this course, please visit https://nptel.ac.in/courses/110106124 #Designthinkingapplication #empathize #customerjourneymap #emotionalmapping