#11 Empathize - Workshop 02 | Design Thinking - A Primer

Welcome to 'Design Thinking: A primer' course ! This workshop focuses on developing additional personas and exploring different facets of the customer journey. It introduces the concept of "loops" in customer journeys, recognizing that users may revisit certain stages or steps as they interact with a product or service.The session concludes by highlighting the importance of emotional mapping in understanding the user's experience. NPTEL Courses permit certifications that can be used for Course Credits in Indian Universities as per the UGC and AICTE notifications. To understand various certification options for this course, please visit https://nptel.ac.in/courses/110106124 #Customerjourneymap #persona #loops #emotionalmapping