S01E04 - The "Knowledge Buddy" Episode - May 10, 2024 - Pega Partner Hour

In this episode of the Pega Partner Hour, Randy Marcin welcomes James Carstairs – Pega’s Director Knowledge Management. This episode, which has become one of the most downloaded episodes, showcased practical demonstrations of Knowledge Buddy handling complex technical queries and troubleshooting scenarios in real-time. Partners learned specific techniques for training their teams to formulate effective queries that maximize the AI assistant's capabilities. The discussion also covered how Knowledge Buddy integrates with existing support workflows to reduce resolution times and improve the overall customer experience.