S02E06 - The "SLG" Edition - August 8, 2025 - Pega Partner Hour

In this episode of the Pega Partner Hour, Randy Marcin welcomes Pega’s State and Local Dream Team: Pega’s VP and Global Industry Market Leader in Government – Doug Averill, Pega’s Strategic Director of State and Local Government – Shannon Archer, and Pega’s Principal Solutions Consultant for State and Local Government – Hazel Robbins. Discussions surrounded Pega's support for Partners in enhancing service delivery and citizen engagement in the state and local government sector through strategic alignment, innovative tools, and direct consulting access. Key focus areas include digital licensing, benefits administration, unified citizen experience, and workforce services modernization with Pega coverage in all 50 states. Additionally, the team did a deep dive on the importance of understanding that Blueprint is an interactive tool that enhances agency understanding of modernization opportunities, transforms client discovery through workflow visualization, enables real-time app previews in Pega, and improves client engagement by capturing detailed business requirements. The all-star discussion finished with the announcement of program providing direct access for Partners to the State and Local Solution Consulting team for enhanced partner support, called the Partner Impact Hour.