✍️ PRENSA ASEGURADORA -🎙️ JULIETA FONDEVILLE (ALLIANZ SEGUROS) y 🎙️ ADELINE STEVENS (OMINT)

🎙️ JULIETA FONDEVILLE and 🎙️ ADELINE STEVENS – Marketing & Customer Experience Manager at Allianz Insurance and Corporate Marketing and Communications Manager at the OMINT Group. "We fundamentally believe in service, digital tools, and offering customers what they're looking for seamlessly. The challenge today is to coexist with different types of consumers, maintaining attentive listening and quality as the inseparable drivers of the brand." Fondeville and Stevens led a key roundtable discussion on loyalty strategies, the intersection of digitalization and human empathy, and brand management in a world of tight budgets. From a financial perspective, Julieta detailed how Allianz leverages its global leadership to implement a local strategy focused on solvency, daily support for its network of insurance agents, and the value of service over price competition. From the healthcare sector, Adeline presented Omint's comprehensive ecosystem as a family business now in its third generation, firmly established as the fourth largest private health insurance provider in the market and the second most recommended by physicians themselves. Regarding innovation, Stevens detailed the disruptive launch of "OMINT Pets"—which will be available to the general public after August—while Fondeville highlighted Allianz's global maturity in Artificial Intelligence for streamlining the user experience. Both executives agreed on the use of digital metrics for daily lead conversion tracking and analyzed the management of complaints on social media through human protocols and a strong customer-focused service culture. #InsuranceMarketing #CustomerExperience #Innovation #Healthcare #Insurance #PAS #Omint #Allianz #InsurancePress