How Process Protects Client Relationships With Ben Tarwater

Brad sits down with Ben Tarwater, COO of Bickimer Homes, for a practical conversation about why process, communication, and expectation setting matter so much in semi custom home building. Ben shares how weekly updates, selection deadlines, clear parameters, and strong client relationships keep projects moving without turning the customer experience into chaos. Video Notes: 00:01:08 Meet Ben Tarwater 00:09:24 Selling Through Experience 00:16:05 Building Community Trust 00:19:28 Communication Prevents Failure 00:25:10 Setting Expectations Early 00:30:53 Selection Deadline Strategy 00:36:38 Scheduling Around Reality 00:39:24 Weekly Updates Matter 00:43:36 Jobsite Access Boundaries 00:48:48 Semi Custom Realities 00:59:09 Process Under Pressure ◦ CCS Registration: https://www.eventcreate.com/e/contrac... ◦ Visit https://buildertrend.com/aft/ to schedule a demo ◦ Marvin Windows and Doors - https://www.marvin.com ◦ Sub-Zero Wolf Cove Showroom Phoenix – https://www.subzero-wolf.com/locator/... Connect with Ben Tarwater: ◦   / bentarwater   ◦ https://www.bickimerhomes.com Connect with Brad Leavitt: ◦ Website – https://www.aftconstructionpodcast.com ◦ Instagram –   / aft_construction   ◦ Facebook –   / aftconstruction   ◦ Houzz – https://www.houzz.com/pro/aft-constru... ◦ Pinterest – https://www.pinterest.ph/AFT_CONSTRUC... ◦ YouTube-    / @aft_construction