How to Create a Custom Agentforce Agent (Builder Demo) | Dreamforce 2024

This demo shows how to build a custom Agentforce agent from idea to autonomous operation using Agent Builder. Follow along as we describe the agent’s job in natural language, review Agentforce’s auto-suggested topics and actions drawn from Customer 360 metadata, and wire those actions to existing business logic like Flows and Apex. You’ll see how Agentforce turns instructions into guardrails, auto-generating rules and suggested prompts, and how to declare channels (Slack or a Flow) so agents can act in the background or inside conversations. The walkthrough includes a record-triggered Flow example: a travel-expense record invokes the agent, the agent reviews the expense, and Slack notifies the employee with the outcome. This tutorial demonstrates testing and refinement in Agent Builder. If you’re an admin, developer, or product owner, this video gives a practical playbook to create and launch custom, reliable Agentforce agents. Learn more: http://agentforce.com/ Learn more about Agentforce Agent Builder: https://www.salesforce.com/agentforce... How to build an Agent: https://www.salesforce.com/agentforce... #Salesforce #SalesforceAI #Agentforce Watch and learn more on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook:   / salesforce   Twitter:   / salesforce   Instagram:   / salesforce   LinkedIn:   / salesforce   About Salesforce: Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change.