Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers

Angry, desperate, and afraid customers are stuck in the right emotional brain. In the right brain, people are in their feelings, filtering everything through their emotions. When customers are angry, they can't access their logical left brain to calm down and listen to you. They simply don't have the capacity to be open to options and let you guide them to the next steps. In this video, I'll share the secret that emotionally intelligent customer support professionals use to calm angry customers. For custom video training like you see in this video, visit https://www.myragolden.com/evergreen