Key Strategies for Customer Experience Management

What is Customer Experience? Customer experience is the transformation of mindset, Its a way of looking at your business with the customer at the center of everything you do. Companies that are focusing on Customer experience generate more revenue. That's the universal truth. Where can you start? Almost anywhere! Some start with technology some with insights or even with fixing some parts of their customer service. We advocate these four steps; fix, standardize, optimize, and embed. About the webinar Listen to QuestionPro Customer Experience webinar where independent Customer Experience transformist, speaker, advisor, and coach Craig Lee explores Customer Experience Touchpoints, mapping, and effective measurement. Also, current CX trends affecting Finance, HR, Marketing, Operations, Customers, service, and profitability. ► Learn more about QuestionPro Customer Experience (CX) Management Platform https://www.questionpro.com/cx/ Schedule your demo with Ken: https://info.questionpro.com/meetings... LinkedIn:   / questionpro   Twitter:   / questionpro   Facebook:   / questionpro   ► In this Customer Experience (CX) webinar, we cover the following: 00:00 Welcome! 01:05 About QuestionPro 02:50 What is customer experience 05:30 What is it? 07:40 Design the ecosystem 09:20 CX plan: key stages 14:55 Where do we start? 17:19 Just start! 22:55 Customer Experience DNA 25:33 What you need to understand about CX 31:23 Quick example: customer Journey Mapping 36:04 The customer journey and touchpoints 43:15 Net Promoter Score (NPS) 46:30 Customer Effort Score (CES) 48:20 Mapping listening posts 50:04 Emirates story 52:10 It only works when it all works! Let us know if you find this CX content helpful. Also if you have any questions make sure to drop them down below. ⬇️⬇️⬇️⬇️⬇️ Thanks for watching and enjoy! 😎 #CustomerExperience #CX #Management