CX Stories from the Field

Join this panel with CX leaders who will take you through lessons learned from CX initiatives that succeeded, failed, or were just a little crazy. No PowerPoint, lots of QA, be prepared to bring your craziest question. Who will you hear speaking? Ken Peterson: President, QuestionPro CX Manjiri Patwardhan: Head of Client Success, NEPA Crystal Wiese: Marketing Director, QuestionPro Nune Hovhannisyan: Director, Lux Insights Chapters: 00:00 Welcome, Ken, Nune, Manjiri and Crystal! 06:10 Misconceptions of CX search? 08:16 Challenges - The battles within an organization 21:00 Mistakes - Some oops moments! 27:55 Brutal Truth - One piece of advice 33:10 CX story to share - CX wins Learn more about QuestionPro Customer Experience (CX) Management Platform https://www.questionpro.com/cx/ Schedule your demo with Ken: https://info.questionpro.com/meetings... LinkedIn:   / ques.  . Twitter:   / questionpro   Facebook:   / questionpro   #CXPlatform #CustomerExperience #QuestionProCX #CX