Hearts Behind the Lobby | Who Is the GM? | Kiran Muniraj Four Points by Sheraton Vashi | Ep 1 Part 1

Before the title, before the property, there was a person. In the first part of our conversation with Mr. Kiran Muniraj, General Manager of Four Points by Sheraton Vashi, we go back to the beginning — where the journey started, what drew him into hospitality, and the moments that shaped the leader he is today. Every great hotel has a lobby. But behind it stands a heart. Hearts Behind the Lobby is the podcast that goes past the polished corridors, the perfect service scores, and the award plaques on the wall — and sits down with the General Managers who made it all possible. Hosted by Alok Kaul and produced by UpliftU, each conversation is released in 5–6 parts - short, focused, and packed with the kind of wisdom you only get after years on the floor. These are not panel discussions. These are not press interviews. This is real talk — about leadership under pressure, teams built from scratch, guests who changed everything, and the quiet decisions that defined careers. 🏨 New parts drop regularly — subscribe so you never miss a chapter. --- WHAT YOU'LL FIND HERE → Raw, unscripted conversations with India's top General Managers → Each full conversation released in 5–6 focused parts → Deep dives into leadership, culture, crisis, and hospitality excellence → Stories that textbooks don't teach and conferences don't cover --- HOSTED BY Alok Kaul | Stave Hospitality With 28 years in the hospitality industry, Alok brings the questions only an insider can ask. PRODUCED BY UpliftU — Hospitality Brand & Content Studio --- 📌 New to the show? Start with Part 1 of our latest conversation. 🔔 Subscribe & hit the bell — each part drops as a standalone story.