Yandex SpeechSense. How to Sell

In this episode, we'll discuss how to effectively use the Yandex SpeechSense speech analytics service in a sales contact center. We'll explore how to create an effective quality control system and quickly generate reports for monitoring both negative and positive calls. We'll discuss how to develop a quality assessment chart (checklist), monitor agent performance, identify and address customer objections, and collect and replicate best practices. We'll also discuss how to reduce costs, identify new business growth opportunities, and uncover valuable insights in minutes.