Yandex SpeechSense. How to Support

In this episode, we'll discuss how to effectively use the Yandex SpeechSense speech analytics service in a customer support contact center. We'll cover: How to set up scenarios within SpeechSense to improve customer support metrics, such as increased customer satisfaction, FCR, and more. How to use neurometrics, system, and custom tags to reduce the number of customer inquiries about service/app/website instability, identify and escalate customer complaints and grievances, and reduce the incidence of silence and interruptions in calls from agents. How to automate quality control using YandexGPT criteria in the system and custom tags.