24. Wrong Business Model or Wrong Pricing?

Episode 24 Chapters: 0:00 Morning intro and office build update 2:00 Supplier knowledge and staff training idea 4:37 April results and PDC update 5:50 Sales figures and Lithuania holiday chat with Loreta 8:00 Customer service issue and missed opportunities 10:05 New DJI vlogging setup 11:41 Peninsula HR, contracts and handbook review 13:55 Veneer price increases and rising costs 15:00 Customer behaviour, convenience and pricing 17:54 Online pricing, trade customers and digital sales 20:00 Revenue, margins and sales team training 22:14 Manual stock work and system implementation 24:04 CRM plans and recruitment process update 26:30 Recruitment concerns and damaged stock discussion setup 28:06 Team workload, delivery pressure and Thomas update 30:08 Flooring samples and showroom decisions 31:50 Damaged stock process review 36:00 Warehouse handling improvements and customer returns 38:00 Analytics, action plan and flooring quotes 39:50 Weekly wrap-up: damaged stock, downstairs progress and racking 42:00 Outro song