The Eye Coach: Where Your Practice Is Failing Patients

Patient experience in eye care starts long before a patient chooses their glasses. In this conversation, optometrist Dr. Darryl Glover and The Eye Coach, Dean Thompson, discuss how doctor-patient interaction, communication, and the doctor-to-optical handoff can directly impact patient trust, retention, remakes, and optometry practice growth. This episode gives optometrists, opticians, and eye care professionals practical strategies to improve the patient journey through stronger communication, better optical staff training, and more intentional patient interactions. From premium patient experiences to reducing hidden profit bleeds, the discussion focuses on actionable ways optometrists can strengthen both patient care and practice performance. #optometrist #optometry #eyecare Topics include: • Doctor-patient interaction • Doctor-to-optical handoff • Patient experience in eye care • Optical staff training • Optometry practice communication -------------------------- Let’s Connect! Defocus Media on Social Media: 👁️ Instagram:   / defocusmedia   👁️ Facebook:   / defocusmedia   👁️ LinkedIn:   / defocus-media   👁️ Twitter:   / defocusmedia   👀 Website: https://defocusmediagroup.com/ 👀 Want to stay up to date on the latest trends and hottest topics in eye care? 📧 Sign up for our newsletter! https://share.hsforms.com/1rhZdAHr_Ss... -------------------------- DISCLAIMER: All content in this video and description, including infor­ma­tion, opinions, con­tent, ref­er­ences, and links, is for infor­ma­tional pur­poses only. The Author does not pro­vide any med­ical advice on the site. Noth­ing con­tained in this video or its description is intended to estab­lish a physician-patient rela­tion­ship, to replace the ser­vices of a trained physi­cian or health care pro­fes­sional, or oth­er­wise to be a sub­sti­tute for pro­fes­sional med­ical advice, diag­no­sis, or treatment. You should con­sult a licensed physi­cian or appropriately credentialed health care worker in your com­mu­nity in all mat­ters relat­ing to your health. Also, some of the links in this post may be affiliate links, meaning, at no cost to you, I will earn a small commission if you click through and make a purchase. All non-licensed clips are used for fair use commentary, criticism, and educational purposes.