AI-Powered Customer Service | HubSpot Service Hub Walkthrough (2024)

Get Service Hub, HubSpot's AI-powered customer service software: https://clickhubspot.com/f5f Get a Free Demo of HubSpot’s Customer Service Software: https://clickhubspot.com/qip HubSpot's Adriti Gulait provides a walkthrough of the reinvented HubSpot Service Hub, an engagement hub focused on improving customer service through centralized data and channel integration. Chapters: 00:00 Intro 00:46 Help desk 01:50 Add or remove help desk columns 02:10 Create customized help desk view 02:47 Ticket record view 03:50 Ticket automation 04:39 Responding to tickets: Calls, live chat & emails 05:15 Enhance conversations with HubSpot AI 05:53 Connecting communication channels 06:24 Setting up service level agreements (SLAs) 07:24 Skills and capacity routing 08:18 Set up HubSpot calling 08:58 The knowledge base 09:46 Enhance knowledge base writing with HubSpot AI 10:12 Create a customer portal 10:50 Use customer feedback surveys #hubspottutorial #customerplatform #customerservice About HubSpot: HubSpot is a customer platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, commerce, operations, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and apps to attract, engage, and delight customers. ⚠ Disclaimer: The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.