【飲食店の接客マニュアル🔰】NGな言葉と正しい「7大用語」

Do you often find yourself saying "I understand" or "I'm sorry" when serving customers in restaurants? Those words might actually be making customers feel uneasy...! This video thoroughly explains the "7 Essential Customer Service Phrases" that are fundamental to restaurant service! Food business advisor Ruriko Iwamoto will not just teach you words, but also how to use professional customer service language that "resonates with customers." 🔰 Perfect for new staff members' first customer service training! 📋 Ideal for managers' staff training and role-playing exercises during morning meetings! This is a complete, must-have manual that will make customer service more enjoyable from tomorrow onwards. Please refer to it many times and use it to improve the level of customer service in your restaurant! ✨ ■Chapters 0:00 Customer service language is actually something that customers pay attention to! 0:46 What are the "7 Essential Customer Service Phrases"? 1:11 ① Welcome (A welcoming accent and an extra touch of greeting) 2:52 ② I'm sorry (Is "Excuse me" a no-no!? The correct number of seconds for a bow) 4:49 ③ Please wait a moment (How to communicate time without making customers anxious) 6:30 ④ Thank you for waiting (Hand over the food "chest to chest") 7:39 ⑤ Understood (Why "I understand" is wrong) 8:43 ⑥ Thank you very much (Expressing gratitude with a nod and eye contact) 9:32 ⑦ Thank you (Past tense is a no-no! A magic phrase to make customers turn around) ■ Filming cooperation ・Iwamoto Ruriko (Food Business Advisor / Business Food Fun Co., Ltd.) https://www.iwamoto-ruriko.com/ Based on customer service skills cultivated in the restaurant industry and operational knowledge accumulated as a store manager and supervisor, she currently works as a consultant, supporting over 20,000 stores across 55 companies. She excels at carefully assessing on-site situations and translating them into easily implementable improvement measures. -STRADA Kashiwa (Strada) Kashiwa, Chiba Prefecture https://tabelog.com/chiba/A1203/A1203... ■Past appearances by Mr. Iwamoto    • 【今すぐ使える接客術 #3】「すみません」はNG！ ついつい使ってしまう「～になりま...   ■Other "Customer Service Techniques You Can Use Right Now" are here↓    • 今すぐ使える接客術   #7KeyCustomerServicePhrases #RestaurantPartTimeJob #NewStaff #CustomerServiceManners #RestaurantTraining