БАЗОВІ НАВИЧКИ ПСИХІКИ: 2. КОМУНІКАЦІЯ- як розмовляти чітко, ясно, ефективно, зрозуміло будь з ким

0:09 3 Basic mental skills: stress resistance emotion management communication 0:48 Communication: 1. ask 2. to refuse 3. to conflict 4. express your opinion 5. to criticize 6. praise 1:39 3 Types of relationships: 1) long-distance - doctors, postal workers, coaches, teachers, drivers, neighbors, strangers with whom you temporarily unite to achieve one specific goal 2) medium - friends, co-workers, boss - longer-term and closer relationships, where you partially reveal yourself as a person 3) close - wife/husband, children/parents, close friends - where you can express absolutely all your emotions and thoughts 3:34 Analyze the communication in your relationship on your own (table) 4:53 If you are a traumatized person: emotions will interfere with your communication: guilt, fear of people, shame. You need to overcome these emotions! 1. What emotion am I feeling? 2. 2. Can I let it be? 3. Can I let it go? (and let it go) 5:20 There may also be shame in expressing positive emotions or praise 6:58 The purpose of communication: 1) to achieve a specific goal 2) to maintain good relations with the person 3) self-respect, defend values 08:04 What choice do you have: 1. to achieve the goal 2. maintain a good relationship 3. defend principles and values defending values is more important than achieving a goal 09:55 Rule of 3 requests (parable): 1. please give me bread 2. where is the bread I asked for? 3. (indignantly:) why haven't I been given my bread yet? 11:35 Example: 1st attempt: friendly, unobtrusive, positive, short 2nd attempt: more detailed, persistent, reasoned 3 attempt: assertive threat, indignant expression 15:40 How to communicate effectively: 1. describe the situation - what happened 2. describe from your side (needs, emotions, your vision) 3. express a specific wish 4. encouragement - find benefits for the person 5. a broken record 6. confidence, friendliness, friendly attitude 7. negotiations - if not, how do you propose to do it? 17:55 Conclusion