When Employees Use AI to Talk to HR: What Employers Should Do – Off The Clock Ep 108

In this episode, Miller Johnson employment attorneys Rebecca Strauss & Sarah Willey discuss a growing trend they’re seeing across workplaces: applicants and employees using AI tools like ChatGPT as the primary way to communicate with HR. From AI‑assisted interviews and job applications to employee complaints and ADA accommodation requests, Rebecca and Sarah walk through the real‑world challenges this creates for employers — and practical, lawful ways HR professionals can respond while still keeping the focus on hearing directly from the individual. 🔍 Tune in as we explore: How to handle applicants using AI during interviews and hiring Why AI‑generated employee complaints often create more work for HR The risks of relying on AI for legal conclusions about “unlawful” conduct Best practices for responding to AI‑drafted complaints and investigations How AI complicates the ADA interactive process When—and how — HR can ask employees to speak in their own words Chapters: 00:00 – AI Is Changing How Employees Communicate With HR 01:48 – Is It OK to Ask Employees If They Used AI? 04:32 – Employees Using AI During the Interviewing & Hiring Process 07:06 – Can Employers Prohibit AI in Applications and Interviews? 12:24 – AI‑Generated Employee Complaints and Legal Claims 15:56 – Why ChatGPT Gets Employment Law Wrong 17:43 – Best Practices for Investigating AI‑Written Complaints 21:37 – AI and the Interactive ADA Process 23:26 – Real Example of an AI‑Written Accommodation Request 28:18 – How HR Can Get Out of the AI Loop 📌 Note: This episode provides general information only and is not legal advice. 🎙️Podcast: You can also listen to all the “The Lawyers Off the Clock” podcast episodes by subscribing on: Apple Podcasts: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/3lRrGuS...