Making Decisions at the Speed of AI

Can a simple update to a 75-year-old decision-making framework give your business an edge with AI? To answer that, Knownwell CMO Courtney Baker, CEO David DeWolf, and CPO/CTO Mohan Rao discuss enhancing the classic OODA (Observe, Orient, Decide, Act) loop with a new step: "Inspect." They explain how "Inspect" can empower companies to evaluate, learn, and refine decision processes in the age of automation, with real-world examples such as autonomous vehicles and medical AI applications. Check out www.knownwell.com/OODAI to download your own copy of the OODAI Loop.  Also, Michael Harnum of ESG Success shares insights on how AI is helping tech firms scale customer success without massive personnel increases. Michael illustrates how digital customer success tools, like automated monthly reviews and even virtual customer success managers, enable companies to nurture a broad customer base efficiently. All that PLUS Pete joins Courtney for AI in the Wild, diving into Ernst & Young's $1.4 billion investment in an in-house AI platform that now supports 96% of their workforce. This pioneering system is boosting operational efficiency and enhancing customer service—serving as a testing ground before client deployment. Make sure to check out www.knownwell.com/demo to get a look at Knownwell’s AI-powered platform for commercial intelligence.  Watch this episode on YouTube:    • Making Decisions at the Speed of AI    00:00 Introduction: Rapid Fire Decisions in the Age of AI 00:43 AI in the Wild: Ernst and Young's AI Platform 03:52 Understanding the OODA Loop 07:44 Introducing the OODAI Loop: The New Era of Decision Making 17:40 AI in Customer Success: Insights from ESG Success' Michael Harnum 32:31 Conclusion and Final Thoughts #ai #oodaloop #decisionmaking #customersuccess #automation #aiinbusiness #clientsuccess #Inspect #generativeai #autonomoussystems #leadership #digitaltransformation #knownwell