Explainable AI vs. Understandable AI

Ever wonder what the difference is between explainable AI and understandable AI? In this episode, we break it down so you can sound sharp at your next meeting. Host Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao to explore why these terms matter and how they impact AI adoption in business. They discuss the importance of explainable AI for technical insights and regulatory compliance, while highlighting understandable AI's role in building trust and enhancing user experience. Our guest, Dom Nicastro, Editor-in-Chief at CMSWire, shares insights on AI's growing influence in customer experience and journalism. From empowering frontline agents to aiding journalists without replacing their expertise, Nicastro reveals how AI serves as a transformative but complementary tool. Plus, don’t miss the debut of our new segment, Dragnet, where Pete Buer uncovers how AI helped the U.S. Treasury detect over $1 billion in fraud in 2024. It’s a real-world example of AI’s potential for good. Watch this episode on YouTube:    • Explainable AI vs. Understandable AI   Want to shape the future of AI in your business? Sign up for Knownwell's early access program and beta waitlist at Knownwell.com. 00:00 Introduction and Quiz 01:30 AI in Fraud Detection 03:27 Explainable AI vs Understandable AI 11:50 Real-Life Examples and Applications 16:56 AI in Customer Experience 22:07 AI in Journalism 29:10 Conclusion and Final Thoughts #ai #explainableai #UnderstandableAI #TrustInAI #CX #customerexperience #Fraud #RegulatedIndustries #AIInJournalism #AIUserExperience #generativeai #aiadoption #businessai #aiapplications #aiethics