Becoming a Knowledge Manager | Julie Weston, Knowledge Manager, HGA

In 2017 HGA’s Board of Directors included creating “a culture of knowledge networks” in their strategic plan. This decision led Julie Weston to move from her role as the firm’s Research Librarian to become their Knowledge Manager. In this Deep Dive Julie shares how knowledge management became a pillar of HGA’s 2017 strategic plan and how she, as the new Knowledge Manager, implemented changes to create a culture of knowledge networks at HGA. In this Deep Dive webinar, you will learn about: Educating the firm about knowledge management Launching a Learning community on HiP, HGA’s Synthesis intranet Collaborative tools for working with employees on knowledge management initiatives Maturing a knowledge management program Watch the complete session with Q&A at https://www.knowledge-architecture.co... Speaker Bio Julie Weston is a Knowledge Manager at HGA, a full-service firm with eleven locations across the United States. Julie is a founding member of the Research Council at HGA and coordinates internal education, including HGA University. She is an intranet core team member and tireless proponent of Knowledge Management. Julie holds a Bachelor of Arts from the University of Minnesota and a Master of Library and Information Science from Dominican University. #knowledgemanagement #AECknowledgemanagement #knowledgemanagementconference #AECindustry #knowledgearchitecture #kaconnect == Learn More == 🚀 Synthesis, AEC’s Knowledge + Learning Management platform: https://www.knowledge-architecture.co... 📬 Subscribe to Chris’s free Newsletter “Smarter By Design”:   / smarter-by-design-7324926965214302208   🔔 Like and subscribe to get the latest on AEC Knowledge Management. == Related Videos == See Synthesis in action with Intranet Tours:    • INTRANET TOUR | Launching Synthesis @ Snøh...   Get Started with Synthesis:    • S6 101: Structure and Organize Your Synthe...   == Timestamps == 00:00 Welcome! 01:09 Introduction: Julie Weston @ HGA Getting Buy-In 02:26 Advancing KM at Your Firm 02:59 Introduction to HGA and Julie’s Role 04:02 Assessing the KM Baseline 05:45 Task Force Recommendations to the Board 06:43 Strategic Plan for a Culture of Knowledge Networks 07:39 Being Appointed as the Knowledge Manager Aligning KM with Firm Strategy 08:06 Setting Priorities 09:21 Introducing KM Language 09:55 Bridging KM Theory + Practice 11:05 Relating KM to Everyday Work Life 12:07 Three levels of Knowledge Capture + Sharing Creating Visibility 14:41 Creating a Knowledge Sharing System 15:26 Surveying Staff on Learning Opportunities 17:43 Evaluating Content Organization via a Closed Card Sort 19:07 The Learning Site is Born 19:40 Educational Offerings Considered 20:41 Communities Stepping Up Their KM Game Maintaining a Visible Presence 21:33 The Importance of Maintenance 22:05 Three Altitudes of a KM Approach 22:47 The KM C.A.R.E Maintenance Plan 25:48 Creative Brief for Knowledge Sharing 26:54 Internal Communications Planning 28:08 Firmwide Knowledge Sharing 29:04 Knowledge Nuggets 29:30 Reinforcing Teaching with an 8x8 Program Brief 30:23 Reconnecting Staff with Knowledge Capture 31:29 Closing Thoughts Q+A 32:31 Where KM Sits in the Organization 34:00 Measuring Success 35:12 Gathering and Sharing Testimonies 36:04 Being a Knowledge Manager as a Non-Architect/Engineer 37:55 Software for Supporting Knowledge Management 39:22 Prioritizing Firmwide Learning Opportunities