PROCESSAMOS a AVIANCA e GANHAMOS 💰 | Mala quebrada, atraso e xenofobia: como fizemos sem advogado

After experiencing our WORST flight with Avianca – with delays, lack of assistance, a broken suitcase, a damaged stroller, and clear instances of disrespect and xenophobia – we decided to do what many people want to do, but few actually do: we sued the airline in court, without a lawyer. In this video, I detail the entire process, from the ordeal at the airport to the settlement Avianca proposed after the lawsuit was already underway. We explain step by step what happened: a delay of over 3 hours without material assistance, damage to our luggage, damage to our son's stroller, and the differential treatment of Brazilians. We show how we gathered evidence, how we filed the lawsuit on our own (without hiring a lawyer), and how the contact from the law firm representing Avianca offered a settlement. We also discuss whether it was worth accepting the settlement, the amounts involved, and what we learned from it all. If you've experienced problems with an airline – flight delays, overbooking, cancellations, lost or damaged luggage – this video can help you understand your rights, how a lawsuit against an airline works, and whether it's possible to take legal action without a lawyer in such cases. This is not legal advice; it's a sincere account of our experience as a family who decided not to accept this negligence in silence. 🧾 What you will see in this video: 00:00 – What Avianca did to our family 00:26 – Outbound flight Rio-Bogota-Paris (Delay and Lack of Assistance) 01:42 – Return flight Paris-Bogota-Rio (Damaged suitcase and stroller, Xenophobia and Delay) 05:35 – Why we decided to sue Avianca 07:47 – Lawsuit without a lawyer: step-by-step of our experience 08:00 – When Avianca contacted us to propose a settlement 09:44 – Fight for your rights 13:57 – Tips and lessons learned for those who have gone through something similar ⚠️ Important notice This video is not legal advice or consultation. We are sharing our personal experience as consumers, recounting what happened to our family and how we dealt with the situation. If you are experiencing a similar problem, seek a qualified professional or the court in your city to understand your specific case. 🌍 About the Benício Around the World channel We are Michel, Camille, and Benício. Here you'll find family travel vlogs, real airport mishaps, honest accounts about airlines, tips for traveling with children, and lots of content for those who want to explore the world with young children.