Culture, with Dr David Vik

Discover the secret behind the world's most successful company cultures. Description: We sit down with David Vic to talk about building company culture, creating “wow” factors, treating employees like people, and why customer-centric businesses win long term. Chapters: 00:00 Introduction 01:47 Leadership 03:20 Co-Founders 05:10 Vision & Purpose 06:22 Wow Factors 08:43 Shared Information 10:35 Core Values 12:56 Recognition 13:47 Culture First 16:28 Customer Psychology 17:59 Positive Reinforcement 20:20 Customer Surprise 22:32 Compassionate Business 24:38 Stakeholders 25:25 Company Lifecycles 28:33 Employee Engagement 29:45 Customer vs Employee 32:27 Crisis Culture 34:31 Scaling Culture 35:11 Culture Officers 36:42 Clinic Story 40:03 Zappos Origin 43:33 Riviera Partners 46:32 Acquisitions 47:58 Long-Term Value 51:03 Patient Investors 53:32 Founder Red Flags 56:38 Customer Culture 58:49 Organic Growth 1:00:35 Culture Audit 1:03:16 Implementation 1:04:13 Culture Cost 1:07:27 Lead by Example 1:08:47 CEO Evolution 1:10:22 Learning Culture 1:11:23 Bad Culture 1:12:59 Real Care