02- ÇAĞRI MERKEZİ GÖREVLİSİ Mesleğini Tanıyalım (İŞKUR MTFS)

Let's Get to Know the Call Center Agent Profession... İŞKUR Professional Promotional Film Series - 02 CALL CENTER ATTENDANT PROFESSIONAL FILM Job Description: The call center agent is responsible for answering incoming calls accurately, directing service recipients to the correct locations as quickly as possible, and responding to faxes and emails. Duties and Process Steps: Call Center Agents; In line with the general operating principles of the business, using tools, equipment, and materials effectively, and in compliance with occupational health, safety, and environmental protection regulations and the productivity and quality requirements of the profession, they perform the following duties and procedures: a) Communicate by phone, b) Analyze the communication process and utilize various communication methods, c) Communicate using body language, d) Access information online, e) Identify customer requests, f) Analyze the mass communication process, g) Establish group communication, h) Conduct basic research, i) Use computers, basic hardware, and programs, j) Write in a planned and effective manner, k) Prepare official correspondence on the computer, l) Create text files on the computer, m) Prepare documents on the computer, n) Create a business plan, o) Solve problems, p) Monitor document flow, q) Access information online, r) File and track, s) Provide advertising and promotional services, e. With the contributions of İşkur Kayseri Press and Broadcasting Unit,