‘We had people phoning in distress’: why FCA is looking at bereavement

Delays to transfers and confusing correspondence are just some of the reasons why the Financial Conduct Authority has turned its attention to bereaved clients. The FCA is reviewing how advisers and platforms handle bereaved customers, looking at service levels, fees and support offered. In an exclusive interview with FT Adviser, Kate Tuckley, head of department, consumer investments at the FCA, said the regulator was looking at processes from end to end in this space to improve client outcomes. FT Adviser is a service from @Financial Times Subscribe to FT Adviser at https://www.ftadviser.com/?utm_medium... #financial advice #financialadviser #financialplanning #financialservices #financialplanners #business #news #finance #pensions #bereavement #bereavementsupport FT Adviser is a journalistic product which is for general information and entertainment purposes only. Our content does not constitute any form of advice, recommendation, representation, endorsement or arrangement by the Financial Times. It is not intended to be and should not be relied upon by users in making (or refraining from making) any specific investment, purchase, sale or other decisions. Appropriate independent advice should be obtained before making any such decision, such as from a qualified financial adviser.