Creating a Center of Excellence (CoE): The Key to Successful Digital Transformation

Leaders in change management have found that establishing a Center of Excellence (CoE) can be a critical step in successfully driving changes in behavior, thinking, and culture. In this webinar, Microsoft MVP Geoff Ables shares how CoEs have effectively driven change around CRM, digital modernization, analytics, business intelligence, and citizen developer---and the crucial role they'll play in driving the adoption of AI at work. 00:30 A tale of two companies: one that successfully navigated a digital transformation (IBM) and one that didn't (Kodak). 03:49 Geoff Ables introduces himself 04:15 Pitfalls of traditional digital transformation projects 07:04 Statistics around current digital transformations (AI, Big Data, Low code, etc.) 08:07 6 realities of today's digital transformation projects 09:09 Misconceptions about change (it takes longer than you think) 11:53 What is a Center of Excellence (CoE)? 14:17 3 Components of an effective CoE 17:26 Component 1 - Reactive services 18:00 Component 2 - Projects 19:40 Component 3 - Proactive activities 23:32 Closing thoughts on change and CoEs 26:18 Invitation to 365 Leadership Summit 2025 Request the presentation slides: https://c5insight.com/slides/ Learn more about C5 Insight's LUCK 365 Center of Excellence Plans: https://c5insight.com/services/luck-3... Register for upcoming events: https://c5insight.com/blog/?filter=tr... Contact C5 Insight: https://c5insight.com/contact/ Follow C5 Insight:   / c5-insight     / c5insight     / c5insight