The Real ROI of Microsoft Copilot: Benchmarks for Business Leaders

What’s the real ROI of Microsoft Copilot? In this webinar, we move beyond hype to share real-world benchmark data C5 Insight has collected over 18 months from nine organizations across six industries. Based on insights from 180+ users, you’ll learn where teams are saving time, how that translates into business value, and what separates organizations that are seeing results from those that aren’t. We also highlight research from Microsoft's 2026 Work Trend Index Annual Report that reinforce our findings and give leaders insight into the future of work. Whether you’re just getting started or already piloting Copilot, this session will help you build a stronger business case and take the next step with confidence. --- TIMESTAMPS 0:48 Speaker Intro 1:20 About C5 Insight 2:30 What is a Copilot Proof of Value (POV)? 3:34 Audience Poll: Where Are You Today on Your Copilot Journey? 4:57 Program Methodology & Scope 6:25 Overall POV Results 6:58 Time Reclaimed Per Week By Use Case 8:27 What Users Believe About Copilot 9:59 Focus Time Gained Per Week Using Copilot 11:58 What Users Are Saying 12:48 Audience Poll: What Is Your Biggest Barrier to Copilot Adoption? 14:19 Five Key Findings Across All Organizations 18:31 4 Data-Driven Takeaways 22:31 Microsoft's 2026 Work Trend Index Annual Report Findings 23:20 The Agency Equation 24:27 The Transformation Paradox 26:15 What Frontier Professionals Do Differently 27:58 Audience Poll: Where Is Your Frontier Zone? 30:30 Next Steps: Five Paths Forward 36:04 Microsoft Teams Channel Agent Demo 39:14 Rethinking How Workflows Work Because of Agentic AI 42:33 C5 Insight's Longtime Expertise Across the Microsoft Ecosystem 43:18 Community Summit NA 2026 (Use Discount Code: C5INSIGHT15) 44:04 Q&A How do you measure Copilot's ROI when so much of the value is qualitative? How do you recommend starting a conversation with enterprise-size organizations (e.g., IKEA) about AI that's tied to business goals? Should companies that haven't invested in Copilot yet continue waiting for the AI landscape to settle? How does an organization choose its Proof of Value (POV) cohort? How do you handle when leadership, colleagues, or IT is resistant to Copilot/AI? --- Request the presentation slides: https://c5insight.com/slides/ Download +300 Microsoft Copilot and AI Agent Use Cases: https://c5insight.com/copilot-use-cases/ Register for upcoming events: https://c5insight.com/blog/?filter=tr... Contact C5 Insight: https://c5insight.com/contact/ Follow C5 Insight:   / c5-insight     / c5insight     / c5insight