Can AI Make Financial Services More Trusted? | EngageX 2026

As AI reshapes the BFSI sector, trust has become more important than ever. In this insightful discussion at CNBC-TV18 & Forbes India in partnership with Exotel present EngageX, leaders from AWS and ICICI Lombard explore how financial institutions are using AI to improve claims processing, enhance customer experiences, strengthen fraud detection, and drive smarter decision-making, while ensuring that transparency, governance, and accountability remain at the core. The panel involves Girish Sehgal - Chief Health UW & Claims, Customer Service & Operations, ICICI Lombard & Vijay Rajagopal - Head, AWS, BFSI & Fintech, Go-to-Market The conversation also highlights India's unique digital ecosystem, the role of data in AI adoption, and why trust remains the foundation of every successful customer relationship in BFSI. Watch the full session to learn how leading organisations are building the trust intelligence advantage in the age of AI. For more details, visit our website: https://ms.forbesindia.com/exotel-eng... #ExotelEngageX #CustomerExperience #CX #ArtificialIntelligence #CustomerTrust