How Great Brands Build Lasting Customer Loyalty | EngageX 2026

What makes customers come back again and again? At CNBC-TV18 & Forbes India in partnership with Exotel present EngageX, this conversation explores how businesses can move beyond transactions and build meaningful, long-term relationships with customers. Rajesh Dogra, Chief Customer Experience Officer at Air India, joins moderator Naini Thaker (Forbes India) to examine what it takes to create lasting connections in an increasingly digital world. From trust and loyalty to customer experience and engagement, the discussion digs into the relationships that keep customers coming back. Watch the full session for insights on building stronger customer relationships, creating memorable experiences, and turning customers into lifelong advocates. For more details, visit our website: https://ms.forbesindia.com/exotel-eng... #ExotelEngageX #CustomerExperience #CX #ArtificialIntelligence #CustomerTrust