CRECI-BA - Código de Ética dos Corretores de Imóveis - Resolução-COFECI Nº 326/92 - Petronio Castro

Code of Professional Ethics for Real Estate Brokers - Professor Petronio Castro Download the PDF: https://tinyurl.com/3wy2xp6e Online Course: https://www.lojadoconcurseiro.com.br/... https://www.lojadoconcurseiro.com.br The public notice for the Administrative Assistant position at the Regional Council of Real Estate Brokers of Bahia - CRECI-BA has been released. The highlight is the position of Administrative Assistant, with 10 immediate vacancies and 440 vacancies for a Reserve List. 3 SPECIFIC KNOWLEDGE 1 Notions of Administration: 1.1 Administrative functions: planning, organization, direction and control. 1.2 Notions of Financial Administration, Personnel Administration and Materials Administration. 1.3 Administrative Procedures and Administrative Manuals. 1.4 Organization and Methods. 1.5 Inventory management and office supplies. 2. Organization and Organizational Structure: 2.1 Concept and types of organizational structure. 2.2 Human relations and professional performance. 2.3 Development of work teams. 2.4 Notions of citizenship and public relations. 3. Organizational Communication: 3.1 Internal and external communication. 3.2 Official document writing. 3.3 Types of administrative documents. 3.4 Protocol: reception, classification, registration, and distribution of documents. 3.5 Dispatch of correspondence: registration and forwarding. 4. Public Service: 4.1 Quality in service: communicability, presentation, attention, courtesy, interest, promptness, efficiency, tolerance, discretion, conduct, objectivity. 4.2 Professional posture and interpersonal relations. 4.3 Telephone and in-person service. 4.4 Service to internal and external audiences. 5. Teamwork: 5.1 Personality and relationships. 5.2 Effectiveness in interpersonal behavior. 5.3 Positive factors in relationships. 5.4 Receptive and defensive behavior. 5.5 Empathy and mutual understanding. 6 Document Organization and Control: 6.1 Basic archival concepts. 6.2 Types of files and filing methods. 6.3 Electronic document management. 6.4 Document digitization. 7 Specific legislation: Decree-Law No. 2,848/1940 (Penal Code - Art. 205). Decree-Law No. 3,688/1941 (Law of Criminal Offenses - Art. 47). Law No. 6,530/1978 (Provides new regulations for the profession of Real Estate Broker, disciplines the functioning of its supervisory bodies and provides other measures). Decree No. 81,871/1978 (regulates Law No. 6,530/1978). Law No. 10.406/2002 (Civil Code - Chapter XIII: On Brokerage). COFECI Resolutions: No. 146/1982 (Disciplinary Procedure Code); No. 315/1991 (Establishes parameters for determining pecuniary penalties applicable to individuals and legal entities that are charged and respond to disciplinary proceedings); No. 325/1992 (Creates the Consumer Service Commission in the Regional Councils of Real Estate Brokers); No. 326/1992 (Code of Professional Ethics for Real Estate Brokers); No. 327/1992 (Reviews, consolidates and establishes rules for the registration of individuals and legal entities with the Regional Councils of Real Estate Brokers); No. 458/1995 (Provides for the mandatory highlighting of professional registration in documents and advertisements, as well as the registration number or real estate incorporation number); No. 1,065/2007 (Establishes rules for the use of abbreviated names by individuals and trade names by entrepreneurs and legal entities, as well as the minimum print size of the CRECI registration number in advertising and documentary publications); No. 1,126/2009 (Regulations of the Federal Council of Real Estate Brokers and the Standard Regulations for the Regional Councils of Real Estate Brokers); No. 1,452/2021 (Regulatory Amendment 04/2021); No. 1,484/2022 (Regulates the granting of exemptions and remission of debts).