What Is Agentforce and How Businesses Use AI Agents | Dreamforce 2024

Agentforce is Salesforce’s new platform for building and customizing AI agents that help businesses work smarter. In this video, we explain what Agentforce is, how it works, and why it matters for customer success. Agentforce agents are designed to take on real tasks. A Service Agent can deflect routine cases, resolve customer inquiries conversationally, and escalate complex issues when needed. A Sales Agent can nurture leads, respond to questions, and even schedule meetings, helping teams stay productive and responsive. Discover here how businesses can use AI agents to transform work. Learn more about Agentforce: https://www.salesforce.com/agentforce/ Learn more about AI agents: https://www.salesforce.com/agentforce... #Salesforce #Agentforce Watch and learn more on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook:   / salesforce   Twitter:   / salesforce   Instagram:   / salesforce   LinkedIn:   / salesforce   About Salesforce: Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change.