DINCast - Hidden Caring Pressures | When the challenge isn’t obvious – but really matters

In this DINCast episode, DIN's People & Culture channel lead, Helena Moore, sits down with Kynde Connect to explore an issue that often sits just below the surface at work – hidden caring pressures. Many colleagues are quietly juggling work alongside supporting children with additional needs or neurodivergent profiles. They’re committed, capable and want to do a great job, but the reality they’re managing outside work isn’t always visible inside it. That invisibility matters – not just from a human point of view, but because it directly affects engagement, retention and performance. Kynde Connect exists to support parents in exactly this space, and to help organisations better understand what good, practical support really looks like. Their work isn’t about lowering expectations – it’s about creating the conditions where people can perform well without burning out or disappearing under the radar. Helena is joined by Kynde Connect’s co-founders Sharon and Helen, who bring both lived experience and deep organisational insight. Together, they talk about how these pressures show up at work, why managers often feel unsure how to respond, and why leaning into this conversation makes sense for organisations as well as for people. They also widen the lens. The same hidden pressures many colleagues are navigating at home often sit in the lives of our customers too. Understanding one helps us better understand the other. It’s a thoughtful, practical conversation about noticing what’s easy to miss – and why paying attention is time well spent.