The support bot that actually knows you: Sanity on Sanity

Most support bots don't know anything about you. You ask a question, get a generic answer that doesn't fit your plan or project, and go in circles. We wanted ours to be better. In this second episode of Sanity on Sanity*, Support Operations Manager Elisa Rojas and Support Engineer Darius West walk through the new agent they built themselves with Sanity Context, now live at sanity.io/help. Because you're authenticated, it can personalize answers to your plan, usage, and project, so people get the right answer faster, and the team is freed up to handle the more difficult or urgent questions that need a human. ⏩ Chapters 00:00 Intro 01:22 The problem: a support bot with no idea who you are 05:30 Ask about your plan, get an answer that actually fits 07:42 "I deleted my project by accident": watching it escalate to a human 10:57 Editable prompt, live metrics: tuning support without shipping code 14:41 A bot is only as good as the content behind it 17:21 Build your own in ~10 min with Sanity Context Resources Try it out yourself 👉 https://www.sanity.io/help Scaffold your own with this Skill 👉 https://github.com/sanity-io/context Sanity Context docs 👉 https://www.sanity.io/docs/ai/sanity-... More use cases for Sanity Context 👉 https://www.sanity.io/context Join our Discord to give us feedback 👉 https://www.sanity.io/community/join *About Sanity on Sanity This series goes inside the applications we build on our own stack, the internal tools that run our company well beyond the marketing site. In each episode, the teams behind them walk through the problems the tools solve, the architecture, and the patterns you can reuse. Subscribe and turn on notifications so you don't miss the next episode.