Introducing Voice Calls in Chatwoot

Voice is now available in Chatwoot. With Voice, your team can handle phone calls and WhatsApp calls directly from the Chatwoot dashboard — right next to live chat, email, and every other customer conversation. In this demo, we walk through how voice calling works inside Chatwoot: how agents receive incoming calls, answer from the browser, view customer context, and keep every call recorded, transcribed, and attached to the right conversation. With Chatwoot Voice, your team can: Handle Twilio phone calls and WhatsApp Business calls from one inbox Answer calls directly from the dashboard Make inbound and outbound calls Automatically save recordings and transcripts Keep phone, WhatsApp, chat, and email history on one customer timeline Use the same assignment, labels, and reporting workflows you already use in Chatwoot Voice is live in Chatwoot today. Start your free trial: https://www.chatwoot.com Learn more about Chatwoot: https://www.chatwoot.com