Pre-chat Forms in Chatwoot

Learn how to use pre-chat forms in Chatwoot to collect key customer details before a conversation starts. In this tutorial, we walk through how pre-chat forms work, how they connect with custom attributes, and how they help teams capture useful context like order IDs, email addresses, and support requests before agents respond. Useful for support teams that want cleaner conversations, faster triage, and better customer context from the first message.