Understanding Conflict of Interest

What is a conflict of interest in Support Coordination, and how can Support Coordinators ensure they uphold participant choice and control? In this webinar, we explore the different types of conflicts of interest, the role of bias in decision-making and practical strategies for maintaining ethical practice within the NDIS. Designed for Support Coordinators, Specialist Support Coordinators, NDIS professionals and disability service providers, this session provides practical guidance on identifying, disclosing and managing conflicts of interest while supporting participant rights, informed choice and person-centred decision-making. Watch more Support Coordinator webinars and NDIS education resources on the Endeavour Foundation Knowledge Hub. Host: Endeavour Foundation – https://bit.ly/4hm1CzY Presenter: Support Coordination Academy Chapters 00:00 Introduction to Conflict of Interest in Support Coordination 02:04 Webinar Agenda and Key Learning Outcomes 02:53 Managing Conflict of Interest in Practice 07:50 Understanding Conflict of Interest and Professional Responsibilities 11:46 Conflict of Interest Requirements for Support Coordinators 18:58 Strategies for Managing Conflict of Interest in the NDIS 31:29 Live Q&A on Ethical Practice and Participant Choice What You'll Learn • What constitutes a conflict of interest in Support Coordination • The difference between actual, perceived and potential conflicts of interest • How bias can influence professional judgement and decision-making • When personal interests may conflict with professional responsibilities • Why disclosure and transparency are critical in ethical practice • The requirements of the NDIS Code of Conduct relating to conflicts of interest • Strategies to support participant choice and control when conflicts arise • The importance of person-centred planning and documenting informed decisions • Tools, policies and accountability measures to manage conflicts effectively • Steps to take when a conflict of interest is identified Related Resources Read our article on understanding conflict of interest as a Support Coordinator: https://bit.ly/40tjmUi Sign up for the CareConnect newsletter for monthly Support Coordinator resources and NDIS updates: https://ems.gs/3vRX0gwgKhZ Visit the Endeavour Foundation Support Coordinator Hub: https://bit.ly/3NO7OU0 Learn more about Endeavour Foundation: https://bit.ly/4hm1CzY