Webinar 'Service Excellence: not a given' by Sam Smith

In today’s IT landscape, service excellence requires more than just fixing issues quickly. In this webinar, our Head of Managed IT Services, Sam Smith explores how a true partner approach can help IT service organisations move beyond transactional support and deliver lasting service excellence. Attendees gain practical insights and actionable ideas to strengthen relationships, improve service outcomes, and create greater value across the organisation. This webinar is the online version of the session ‘Service Excellence: not a given‘, presented by Sam Smith at the Service Desk & IT Support Show (SITS) in May 2026. About the speaker Sam Smith is Head of Managed IT Services at Pink Elephant EMEA, bringing vast experience in managed services leadership, global support operations, and the modern workplace. Known for his practical, people focused approach, Sam offers grounded insight on service design, operational service excellence, and delivering meaningful value through ITSM transformation.