Webinar 'ITIL® Version 5, AI & Operating Models'

Artificial Intelligence is transforming organisations faster than traditional operating models can adapt. As AI adoption accelerates, the questions shaping boardroom agendas are becoming increasingly urgent. Explore in this webinar how ITIL Version 5 helps organisations build scalable, governed, and AI-enabled operating models that connect strategy, technology, people, and value creation. Led by our Head of Education Nektaria Kriketou, alongside ITSM expert and consultant Richard de Boer and ITIL architect Roman Zhuravlev, this session provides fresh perspectives on how Service Management practices are adapting to today’s dynamic digital environment.