How Investing in Knowledge and Learning Roles Helps Lionakis Scale Quality and Consi
Laura Knauss, President and Chief Practice Officer at Lionakis, makes the case for why AEC firms need to stop expecting their best technical people to do everything — and start building dedicated support roles that free practitioners to focus on what only they can do. The conversation with Christopher Parsons and Kristina Williams, Director of Design Technology at Lionakis, traces the thinking behind adding a learning coordinator to the team, how that one hire helped Kristina move faster on the firm's KM roadmap, and why the same logic that gave Lionakis a strong accounting, marketing, and HR team now needs to apply to knowledge and learning as well. Listen to the full episode of Smarter By Design "Modernizing Learning to Scale Quality at Lionakis" hosted by Christopher Parsons, founder and CEO of Knowledge Architecture, in conversation with Laura Knauss and Kristina Williams from Lionakis: https://www.knowledge-architecture.co... Watch or listen to this episode via YouTube, Spotify, Apple Podcasts or wherever you get your podcasts. 📺 🎧 YouTube: • Smarter by Design Podcast 📺 🎧 Spotify: https://open.spotify.com/show/6PsZJD9... 🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast... #smarterbydesign #knowledgemanagement #podcastforarchitects #architects #architecture Chapters: 00:00 Why Kristina needed a learning coordinator 00:49 Architects think every problem is theirs to solve — it isn't 02:15 Matching the right person to the right role 03:59 A clear vision, a positive flywheel, and the right investment 04:33 Technical staff as the bottleneck to firm growth 05:02 Freeing practitioners from what they don't have to do == Learn More == 🚀 Synthesis, the Intranet, LMS, and AI Search Solution for AEC: https://www.knowledge-architecture.com/ 📬 Subscribe to the "Smarter By Design" newsletter: https://www.knowledge-architecture.co... 🔔 Subscribe to our channel: / @knowledgearchitecture == Related Videos == Smarter By Design Podcast: • Smarter by Design Podcast AI-Powered Knowledge Management: • KM 3.0 Basics: AI-Powered AEC Knowledge Ma... Synthesis Intranet + LMS Tours: • Synthesis in Action: AEC Intranet Tours
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